Terms of Service and Referral Disclosures
Welcome to elizabethtownemergencyplumber.com (the "Website"), operated by Elizabethtown Emergency Plumbing Referral Network ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our Website, our emergency dispatch matching services, and any related communications.
By accessing the Website, submitting a service inquiry form, or dialing our telephone dispatch numbers, you agree to be bound by these Terms and our Privacy Policy. If you do not accept these Terms in their entirety, you must immediately refrain from utilizing this Website and our referral services.
1. Description of Referral Service and Business Model
A. Independent Lead Generation and Referral Dispatch Platform
elizabethtownemergencyplumber.com operates strictly as an independent lead generation, customer intake, and referral dispatch service. We connect residential homeowners, commercial property managers, and tenants across northwestern Lancaster County, Pennsylvania with independent local plumbing contractors who provide emergency diagnostics and repairs.
B. Not a Direct Plumbing Contracting Business
We are not a licensed plumbing contractor, we do not employ plumbing technicians, we do not dispatch company-owned vehicles, and we do not perform physical plumbing installations or repairs. We do not hold plumbing licenses in our own corporate name and do not represent ourselves as an operating trade contractor.
When you contact our dispatch desk at (717) 384-2484, our role is solely to collect your service details and route your request to an available independent contractor who services your specific municipality (such as Elizabethtown, Mount Joy, or West Donegal Township).
2. Independent Contractor Relationship and Disclaimer of Liability
A. Autonomous Service Providers
All physical inspections, diagnostic tests, cost estimates, plumbing repairs, materials selection, and code compliance work are performed solely by independent third-party plumbing contractors. Each contractor operates as an independent commercial enterprise entirely separate from elizabethtownemergencyplumber.com.
B. Direct Contractual Relationship
When you authorize plumbing work, the contractual agreement, scope of work, warranty obligations, and payment terms exist exclusively between you and the operating plumbing contractor. We are not a party to any contract executed between you and the independent service provider.
C. Limitation of Liability for Contractor Actions
To the fullest extent permitted by Pennsylvania law, elizabethtownemergencyplumber.com, its owners, officers, directors, employees, and affiliates expressly disclaim all liability for:
- Any acts, omissions, negligence, delays, or misconduct of any independent contractor dispatched through our referral network.
- Any property damage, structural rot, mold infestation, water intrusion, or physical injury resulting from plumbing failures or contractor work performed on your property.
- Any pricing disputes, billing disagreements, estimate variances, or dissatisfaction with contractor workmanship.
- The failure of any contractor to maintain required municipal permits, commercial insurance, or trade licenses.
Property owners are encouraged to verify contractor credentials, review itemized written estimates, and confirm scope details before authorizing physical repairs on site.
3. Estimates, Pricing, and Payment Terms
A. Non-Binding Preliminary Estimates
Any pricing ranges, cost benchmarks, or estimates published on this Website (including figures in our plumbing cost guides) are provided solely for preliminary educational budgeting purposes. They do not constitute a formal quote, binding offer, or price guarantee.
B. Contractor Responsibility for On-Site Quotes
Actual plumbing repair costs depend entirely upon on-site physical factors, including pipe accessibility, material requirements, the severity of the blockage, and after-hours overtime rates. The independent contractor dispatched to your property is solely responsible for evaluating your system and presenting an itemized, written estimate before starting physical work.
C. Payments Handled Directly
All payments for service calls, diagnostics, labor, and materials are made directly to the independent contractor performing the work according to their accepted payment methods (cash, credit card, debit card, or check). elizabethtownemergencyplumber.com does not collect service fees or process repair payments from homeowners.
4. Emergency Guidance and Safety Precautions
A. Informational and Educational Purpose Only
Articles, checklists, and safety guidelines published on this Website (including guides on what to do when a pipe bursts and how to shut off your main water valve) are provided for general educational purposes only. They do not substitute for professional on-site evaluation by an experienced plumber.
B. High-Risk Situations and Safety Priorities
Plumbing emergencies frequently present severe secondary hazards, including electrical shock, structural ceiling collapse, gas leaks, and biological pathogen exposure from raw sewage. You agree to prioritize human safety above property protection:
- Never enter standing water if electrical appliances, outlets, or breaker boxes are submerged.
- Never attempt dangerous DIY repairs on pressurized gas lines or electrical water heater components.
- For suspected natural gas leaks, evacuate immediately and contact your utility provider and emergency services from a safe distance.
5. Website Content, Copyright, and Intellectual Property
All text, graphics, user interface designs, layouts, code, and compilations published on elizabethtownemergencyplumber.com are the intellectual property of the Website operator and are protected under United States and international copyright laws.
You are granted a limited, revocable, non-exclusive license to view and print website pages for personal, non-commercial use in managing plumbing repairs on your property. You may not copy, republish, distribute, modify, reverse engineer, or scrape content from this Website for commercial gain without prior written consent.
6. Prohibited User Conduct
When accessing this Website or interacting with our dispatch desk, you agree that you will not:
- Submit false, misleading, fraudulent, or malicious emergency service requests.
- Use automated scripts, bots, spiders, or scrapers to access or harvest data from our servers.
- Attempt to interfere with, disrupt, or compromise the technical infrastructure or security of our web servers.
- Harass, abuse, threaten, or defame dispatch operators or partner contractor personnel.
- Use our communication channels to solicit unrelated commercial services or transmit spam.
Violations of this section may result in immediate termination of access and potential legal prosecution.
7. Warranty Disclaimer
THIS WEBSITE AND ALL REFERRAL DISPATCH SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT GUARANTEE THAT THE WEBSITE WILL OPERATE WITHOUT INTERRUPTION OR ERRORS, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE FROM HARMFUL VIRUSES OR COMPONENTS. WE DO NOT GUARANTEE CONTRACTOR ARRIVAL TIMEFRAMES OR UNCONDITIONAL REPAIR OUTCOMES.
8. Governing Law and Jurisdiction
These Terms of Service and any disputes arising out of or related to your use of this Website or our referral dispatch network shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to any principles of conflicts of law.
You agree that any legal action, lawsuit, or proceeding arising under these Terms shall be instituted exclusively in the state or federal courts located in Lancaster County, Pennsylvania. You hereby consent to the personal jurisdiction and venue of such courts.
9. Severability and Entire Agreement
If any provision of these Terms is deemed unlawful, void, or unenforceable by a court of competent jurisdiction, that provision shall be severed from these Terms and shall not affect the validity and enforceability of the remaining provisions.
These Terms of Service, along with our Privacy Policy, constitute the entire agreement between you and elizabethtownemergencyplumber.com regarding the use of this Website and supersede all prior or contemporaneous understandings, whether written or oral.
10. Modifications to Terms
We reserve the right to revise or update these Terms of Service at any time without prior individual notice. All modifications become effective immediately upon posting to this page. Your continued use of the Website following any changes constitutes acceptance of the revised Terms.
11. Contacting Us
If you have questions regarding these Terms of Service or our referral network operations, please reach out to us:
- Entity Name: Elizabethtown Emergency Plumbing Referral Network
- Physical Mailing Address: 1 S Market St, Suite 100, Elizabethtown, PA 17022
- Direct Dispatch Telephone: (717) 384-2484
- Administrative Email: dispatch@elizabethtownemergencyplumber.com
Last Reviewed and Updated: October 2026